William C. T. Van Hecke
Suite 2221, 100 Grant St.
De Pere, WI 54115

10.7.01

MicroDoc:

	I phoned your company several weeks ago regarding a replacement CD-ROM drive for a clamshell-style Apple iBook as advertised on your web site. I was then told that the iMac tray-load CD-ROM drive is the same item and that I could easily perform the swap myself. I ordered the drive. When it arrived, I disassembled the iBook and found that the drive I had been sent was, in fact, different from the one inside. I called your 1-800 number for assistance and was told that the iMac drive has a steel frame while the iBook drive has an aluminum one, but that I could swap the drive mechanisms, as they are the same. I attempted to do this and found that they are, in fact, not the same at all. Upon calling again, I was told that I had been sent the wrong type of drive and that I'd have to transfer the (glued on) brackets and spacers from the aluminum drive to the steel drive and install it, effectively adding .4 pounds to the weight of the iBook. I asked whether I could simply return the bogus drive and be sent a proper one. It was recommended that I send in both drives and allow your techs to swap a good mechanism into my existing iBook drive.

	Enclosed you will find the original drive from my iBook and the iMac drive you sent me in error. Please repair the iBook drive, refund the cost of the iMac drive, and charge me only the $69 iBook drive repair fee quoted on your web site. If you're feeling particularly just, I would appreciate a shipping refund for my trouble. Thank you.

Sincerely,

William C. T. Van Hecke